Sales Order Process and Terms and Conditions

Last Updated: May 14,2025

Sales Order Process

1. Product Selection and Quote Request

Browse through our full range of umbrellas and branded apparel and find the ones that best suit your needs. Once you see something you like, tell us the quantity you require and any branding ideas you might have. You can place your order online or provide us with your specific needs for a quote through our company.

2. Order Placement with Artworks Submission

Once you place your order, you will receive an order confirmation by email. If you have not submitted artwork during online ordering, kindly attach your design files to a reply to the email confirmation. For print quality, try to provide files in vector formats such as Adobe EPS or PDF with outlined fonts; high-resolution JPEG files may be acceptable, but conversion or adjustments may attract extra charges. To know more about acceptable file formats, read our Graphic Design Requirements.

3. Artwork Approval Payment

We will send you a digital proof of the logo affixed to the selected product and an invoice. Your production will start only once we approve the artwork and the full invoice payment. Unless you have approved creditor terms with us, the payment should be made in full before production. Payment methods include direct deposit, bank cheque, and credit card payments; a merchant fee of 2.75% will apply to credit card transactions.

4. Production Timeline

Once you've signed off and payment has been confirmed, we start branding your products. The manufacturing timescale will depend on how big and complex your order is. Orders for customised umbrellas usually take about two weeks from the time we receive final approval on the artwork. If you need it urgently for opening, please get in touch with us immediately, and we can find rapid solutions for you. (See turnaround time)

5. Dispatch and Delivery

After production, your promotional items will undergo packaging and eventually dispatch. They are shipped all over Australia, including major metropolitan areas and segmented regional locations across NSW, VIC, SA, QLD, NT, WA, ACT, and TAS. International orders, however, may incur additional freight charges. Contact us to get a suitable shipping quote for you.

Terms and Conditions

Product Variations

Because of the production and manufacturing processes involved, minor variations (+-5%) in colour, finish, size, or quantity may occur, which are deemed normal and acceptable. If you have specific issues related to product variability, please get in touch with us with your query before placing the order.

Artwork & Intellectual Property

By sending the artwork or logos, you affirm that you hold the legal rights to use them. Umbrella Planet takes no responsibility for any legal action or consequence arising from any artwork supplied by customers. The clients are responsible for ensuring they have full intellectual property rights to any files they forward.

Order Cancellation

The order will not be cancelled once you approve the artwork mock-up and enter production. In a cancellation request before this, costs might apply to recover work already performed. Additional charges may apply if an indent order is cancelled more than 48 hours after being placed.

Rush Orders

Some projects have tight deadlines, so we offer expedited timelines for some products, such as 24-hour turnaround, 3-day and 7-day options. Please inform us of your deadline requirement as early as possible. Additional charges may apply, as applicable, due to expedited orders for printing and/or freight.

Returns and Claims

If you found the items damaged or defective upon receipt within seven (7) days, please notify us in writing. The returned items must be kept in the same condition we received them for evaluation. Depending on our assessment of the incident, we may arrange replacement, refund, or repair of such products.

Shipping Risks

Once your order leaves our warehouse, it is in the hands of third-party carriers. Tracking and courier updates will be provided; however, we will not take responsibility for any delays or parcels lost or damaged after the order leaves our warehouse.

International Orders

The client is responsible for any duties, taxes, or import charges that may apply to international shipments. Please verify your country's import regulations before placing any order.

Late Payments

Late payments may incur additional charges on clients with approved credit accounts. If debt recovery is instituted, all costs associated with such recovery will be added to your outstanding balance.

Need a Hand? We're Here to Help

For any questions or if you'd like more assistance, please let our customer service representative know about this:

• Phone: 02 9221 7322
• Email: sales@cubicpromote.com.au
• Address: Level 4, Suite 407, 56 Clarence Street, Sydney NSW 2000, Australia

We are committed to providing you with high-quality products and exceptional service. Thank you for choosing Umbrella Planet for your promotional needs.